Provides technical support to users by researching and answering questions; maintaining workstation and LAN performance.
Under general supervision, in a work from home environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
In addition, Technical Support Representatives:
This includes, but not limited to, troubleshoot equipment and system problems while providing world class technical support.