Independent roadside assistance agents are perceptive and think one step ahead. They identify which roadside services the caller needs while using mapping tools and customized software to pinpoint the caller’s location and make sure help is on the way. Organization is their middle name and they know exactly what information they need to deliver prompt service with a smile.
People need assistance for a variety of reasons. They might have questions about the features of their rental car, need assistance with a flat tire, or they might have locked their keys in the car. These calls rely heavily on your communication skills and ability to connect with people.
They can include both inbound and outbound calls. You will ensure the motorist is safe, determine what they need, and you might contact service providers to be dispatched to the caller’s location. On some calls, you might sell the client’s services to the caller, or encourage a service provider to become a partner of the client.
The client wants callers to get the best customer service experience, with a focus on being friendly, safe and prompt.