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What do you really need to get started?


Once accepted as an customer service agent, there are a few things that you need to start working online with Wrights Telecommunications LLC,

  • A quiet place to work online. It’s critical to prevent background noise on calls by choosing a distraction-free area where callers can’t hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.
  • A corded telephone
  • A corded headset compatible with this telephone
  • A dedicated landline with telephone service
  • A computer with a wired connection to the internet

While most  agents choose to work from home, you can choose to work from any location that meets the requirements for the opportunity you select.

Telephone and headset requirements



Your work-from-home business will need a dedicated landline telephone that is separate from any home phone line you use for personal calls. This dedicated landline telephone should only be used for providing services to Wrights Telecommunications clients.

To set this up for your home-based business you will need:

  • A corded telephone (no wireless phones or cellular phones). Your phone does not need to be fancy as long as it is corded and can be plugged directly into a wall phone jack and has a place to plug in a headset. Many agents use a basic landline phone.
  • A corded headset that is compatible with, and plugs directly into, your corded phone. Some agents purchase a corded headset phone in lieu of a separate phone and headset

Telephone services


Your corded landline telephone should have plain old telephone service (POTS) from either:

  • Your local telephone company
  • Digital telephone service from AT&T Uverse, Verizon FIOS, Comcast Digital Voice, Cox Communications, Time Warner Cable, or similar.

All features, including call waiting and voicemail, must be disabled. You will not need long distance service to connect with callers. Some agents choose to use long distance service to dial into the virtual classroom learning sessions for certification instead of connecting via computer and VOIP (phone service over the internet), but this is not required.

Important: Wrights and our clients do not allow VOIP (voice-over IP) phone services (such as Skype, Vonage and Magic Jack), cellular phones, or satellite phones.


 In order to work for Wrights and use  Arise Platform, the system and equipment policy, detailed on the downloadable PDF, must be met. This PDF details computer, headset, phone, Internet and equipment that is compatible with the Arise Platform.  Certain client programs may have additional requirements. Prior to selecting a client program, you will have access to the Opportunity Announcement which details any additional requirements above and beyond the ones listed in the PDF. 

Download Equipment Policy