Customer Service Representative

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Be the customer service professional everyone wished answered their call.

 

Wrights customer service specalists  love what they do and it shows on every call. For them, this is more than work from home. Customer service is their calling and Wrights Telecommunications makes it possible for them to do what they love on a schedule that works around their lives.

If you love helping people and want to work from home, we offer you an unparalleled opportunity to find customer service work from home that fits your skill level, your interests and your life.

Is customer service with a smile your calling?

 

Customer service jobs have changed dramatically—they’re no longer just about answering questions. Our clients are looking for great and professional agents to be the voice of their brand, caring for customers, handling questions and solving problems for upset callers.

  • Do you have a pleasant, polished voice, and polite attitude?
  • Are you determined to find the answer to customers’ questions and solve their most challenging problems?
  • Is your professional demeanor unshakeable?
  • Do you enjoy the challenge turning an unhappy caller into a loyal brand advocate?
  • Are you a master multi-tasker, able to quickly navigate online resources, talk to callers and accurately document calls without missing a beat?

What are customer service calls like?

 

You will represent top consumer brands and assist their customers with a variety of needs. Some customers call to see when a product they ordered has shipped. Others call because a product they received is not quite right. Regardless of what drives the customers to call, our clients are looking for agents to be the voice of their brand, provide service with a smile, and strengthen customer loyalty.

As a Wrights Telecommunications agent, you will have access to the information you need to answer caller questions, solve problems and amaze the caller with a world-class service experience.


 

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